Cancellation Policy
No shows and late cancellations / reschedules have a significant affect on any business and ours is no different. They have the affect of causing prices to rise to cover the cost of lost appointments. We encourage as much notice as possible for cancellations and reschedules. Cancellations and reschedules within 7 days of the appointment are unlikely to be filled by other appointments.
We encourage first time clients to book a free consultation (we also offer video consultations) to ensure the treatment is appropriate for you and will meet your needs.
A deposit of $35 or 20% of treatment price (whichever is greater) is required on booking.
Biostimulators and Fat Dissolving injections require a higher deposits. As the product for fat dissolving injections is ordered by prescription for the individual Fat Dissolving Deposits are non refundable.
Cancellations greater than 7 days notice:
All cancellations incur a $20 administration fee for refund of deposit. Deposits can be held on account for use with future treatments.
Reschedules greater than 7 days notice no administration fee payable.
Cancellations with less than 7 days but greater than 48 hours notice incur a $70 fee. Reschedules will incur a $20 administration fee.
No Shows or Cancellations within 48 hrs of appointment time will incur a loss of the deposit.
Rescheduling within 48 Hours of the appointment will incur an administration fee of $35 payable from the deposit plus an additional 20% deposit to be paid. A subsequent cancellation of this appointment will be treated as a cancellation of the initial appointment.
If this appointment is cancelled online, deposits will automatically be converted to customer credit. If you require a refund please email: [email protected].
Substitution - Where possible we will facilitate a substitution of treatment if requested. This is subject to the subsituted treatment being performed by the same staff member in the same appointment time.
Late arrival - Late arrival may result in loss of treatment time, and if treatment cannot be safely completed in remaining appointment time it may be treated as a no show.
We encourage first time clients to book a free consultation (we also offer video consultations) to ensure the treatment is appropriate for you and will meet your needs.
A deposit of $35 or 20% of treatment price (whichever is greater) is required on booking.
Biostimulators and Fat Dissolving injections require a higher deposits. As the product for fat dissolving injections is ordered by prescription for the individual Fat Dissolving Deposits are non refundable.
Cancellations greater than 7 days notice:
All cancellations incur a $20 administration fee for refund of deposit. Deposits can be held on account for use with future treatments.
Reschedules greater than 7 days notice no administration fee payable.
Cancellations with less than 7 days but greater than 48 hours notice incur a $70 fee. Reschedules will incur a $20 administration fee.
No Shows or Cancellations within 48 hrs of appointment time will incur a loss of the deposit.
Rescheduling within 48 Hours of the appointment will incur an administration fee of $35 payable from the deposit plus an additional 20% deposit to be paid. A subsequent cancellation of this appointment will be treated as a cancellation of the initial appointment.
If this appointment is cancelled online, deposits will automatically be converted to customer credit. If you require a refund please email: [email protected].
Substitution - Where possible we will facilitate a substitution of treatment if requested. This is subject to the subsituted treatment being performed by the same staff member in the same appointment time.
Late arrival - Late arrival may result in loss of treatment time, and if treatment cannot be safely completed in remaining appointment time it may be treated as a no show.